Shipping
At Oogwy, we strive to make your shopping experience smooth and reliable. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.
1. Processing time
Orders are processed within 1–2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.
2. Shipping methods & delivery times
| Shipping Method | Estimated Delivery Time |
|---|---|
| Standard Shipping | 3–6 business days |
| International Shipping | Varies by country |
Delivery times are estimates and may be affected by carrier delays, customs processing, or events beyond our control.
3. Shipping rates
We offer a flat-rate shipping fee of $6.99 per order across the entire United States. There are no hidden costs.
4. Which carriers do we use?
We work with trusted national carriers to ensure reliable delivery, including:
- UPS
- USPS
- FedEx
The best carrier is automatically selected based on your order size and delivery destination.
5. Where do we ship?
We proudly ship to all 50 U.S. states and territories, including:
- Alaska
- Hawaii
- Puerto Rico
- Guam
- U.S. Virgin Islands
- APO/FPO military addresses
International shipping is not available at this time.
6. Lost or damaged packages
If your package does not arrive within 10 business days after shipment or arrives damaged, please contact our support team. We will work with the carrier to arrange a replacement or issue a refund.
7. Order tracking
Once your order ships, you will receive an email with your tracking details so you can monitor delivery progress in real time.
Tips for a smooth delivery
- Double-check your shipping address before placing your order.
- Use an address where someone is available to receive the package.
- Follow the tracking link we send to stay updated on delivery progress.
Contact us
If you have questions regarding shipping or delivery, please contact us:
Email:
support@oogwy.com
Address: 60 Spring Rd, Monbulk VIC 3793, Australia