Return & Refund Policy

Last Updated: March 2026

At Oogwy, we are committed to providing a transparent and customer-focused shopping experience. This Return & Refund Policy outlines the conditions, timelines, and procedures for returning items and receiving refunds for purchases made through https://oogwy.com/.

We aim to offer a flexible and risk-free process. Customers may request returns within 30 days of receiving their order, and approved refunds are typically processed within 7 business days. No return shipping fees or restocking fees are charged.

All timeframes provided are estimates and may vary depending on operational conditions.

1. Overview

This policy applies to all products sold by Oogwy, including Tops, Dresses, and Skirts. By placing an order, you agree to the terms outlined in this policy.

We strive to ensure that customers feel confident when shopping with us by offering a clear and fair return process.

2. Return Eligibility

To be eligible for a return, the following general conditions should be met:

  • Return request submitted within 30 days of delivery
  • Item is unused, unworn, and in original condition
  • Item is free from damage not caused during shipping
  • Original packaging is included where reasonably possible

Each return request may be reviewed individually to ensure fairness and accuracy.

3. Non-Eligible Returns

Returns may not be accepted under certain circumstances, including but not limited to:

  • Requests submitted after the 30-day return period
  • Items showing excessive wear, damage, or misuse
  • Items returned without prior authorization
  • Products missing essential components

If a return does not meet eligibility criteria, we will notify you with available options.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@oogwy.com
  2. Provide your order number and reason for return
  3. Wait for return approval and instructions
  4. Package the item securely and send it back as directed

We recommend retaining proof of shipment when returning items.

5. Return Shipping Costs

Oogwy offers a no-fee return policy. Customers are not required to pay:

  • Return shipping fees
  • Restocking fees
  • Handling or processing fees

If a return label is provided, it should be used according to the instructions given.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the refund status.

If approved, refunds are processed within 7 business days to the original payment method used at checkout.

Refund Timeline Overview
Stage Estimated Time Details
Return Request Within 30 Days Customer submits request
Inspection 1–3 Business Days Item quality verification
Refund Processing Up to 7 Business Days Refund issued to original method

Please note that your bank or payment provider may take additional time to reflect the refund.

7. Exchanges

We do not guarantee direct exchanges. Customers may:

  • Return the original item for a refund
  • Place a new order for a replacement item

This approach ensures faster processing and availability of desired products.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us promptly.

Include:

  • Your order number
  • A description of the issue
  • Photos if available

We will review your case and determine the appropriate resolution, which may include a refund or replacement.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank for processing updates

If further assistance is needed, please contact us at support@oogwy.com.

10. Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must go through the return process instead.

Approved cancellations are refunded within the same 7 business day timeframe.

11. Partial Returns

If your order includes multiple items:

  • You may return individual items without returning the entire order
  • Refunds will apply only to the returned items

Items may be shipped separately depending on fulfillment logistics.

12. Abuse & Fair Use

While we offer a flexible return policy, Oogwy reserves the right to limit or refuse returns in cases of suspected abuse, excessive return activity, or fraudulent behavior.

13. Customer Support

If you have any questions regarding returns or refunds, please contact us:

Email: support@oogwy.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 business hours.

14. Policy Updates

Oogwy reserves the right to update or modify this Return & Refund Policy at any time. Updates will be reflected on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

15. Important Notice

All return and refund timelines provided in this policy are estimates and are not guaranteed. Processing times may vary depending on operational conditions and external factors.

By placing an order with Oogwy, you acknowledge and agree to the terms outlined in this policy.