Shipping Policy

Last Updated: March 2026

Welcome to Oogwy. This Shipping Policy outlines how orders are processed, shipped, and delivered when you make a purchase from https://oogwy.com/. Our goal is to provide clear, transparent, and reliable information so you understand what to expect throughout the fulfillment and delivery process.

By placing an order with Oogwy, you acknowledge that you have read and agreed to the terms described in this policy. All timelines and processes described are provided as general estimates and may vary depending on operational conditions and external factors.

1. General Shipping Information

Oogwy specializes in women’s fashion, offering a curated selection of Tops, Dresses, and Skirts. We provide shipping services across the United States using reputable and widely recognized carriers, including USPS, UPS, and FedEx.

We offer a simple and consistent pricing model with a flat shipping fee of $7.99 per order. This fee applies regardless of the number of items purchased or the order value, ensuring transparency at checkout.

Shipping timelines include both processing (handling) time and transit (delivery) time. These are explained in detail below.

2. Order Processing & Handling Time

Once an order is successfully placed, it enters our processing system where it is reviewed, verified, packed, and prepared for shipment. Our standard handling time is 1–3 business days.

Business days are defined as Monday through Friday, excluding major public holidays. Orders are processed in the order they are received, although certain circumstances may affect processing speed.

Daily Cut-Off Time

Our daily order cutoff time is 5:00 PM (EST), Monday through Friday.

  • Orders placed before 5:00 PM (EST): Typically begin processing the same business day
  • Orders placed after 5:00 PM (EST): Typically processed the next business day
  • Orders placed on weekends or holidays: Processed on the next business day

While we strive to meet these timelines, processing times may vary depending on order volume, product availability, or verification requirements.

3. Shipping & Delivery Timeframes

After processing is complete, orders are shipped and enter the transit phase. The estimated shipping (transit) time is 4–9 business days.

Total delivery time includes both processing and transit periods.

Shipping Timeline Overview
Stage Estimated Time Description
Order Processing 1–3 Business Days Order verification, packing, and preparation
Transit Time 4–9 Business Days Delivery via USPS, UPS, or FedEx
Total Delivery Time 5–12 Business Days From order placement to delivery

These timeframes are estimates only and are not guaranteed delivery dates.

4. Shipping Carriers

We partner with trusted carriers to ensure efficient and trackable delivery:

  • United States Postal Service (USPS)
  • United Parcel Service (UPS)
  • Federal Express (FedEx)

The carrier used for your shipment is selected based on operational efficiency, delivery location, and package characteristics. Customers are not able to select a specific carrier at checkout.

5. Shipping Costs

Our shipping fee structure is straightforward:

  • Flat Rate Shipping: $7.99 per order

This fee applies to all orders regardless of quantity, product type, or destination within our service area.

Shipping fees are non-refundable once the order has been shipped.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details.

Tracking information allows you to monitor your shipment in real time through the carrier’s official website.

  • Tracking may take 24–72 hours to become active
  • Multiple tracking numbers may be issued if items ship separately

If you do not receive tracking details within a reasonable timeframe, please contact our support team.

7. Delivery Conditions

Customers are responsible for providing accurate and complete shipping information at checkout. Incorrect or incomplete details may result in delays or delivery issues.

Depending on the carrier and delivery location:

  • Packages may be left at a secure location
  • Signature confirmation may be required in certain cases

If a package is marked as delivered but cannot be located, customers should contact the carrier first before reaching out to us.

8. Delays & External Factors

While we strive to meet all estimated timelines, delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Carrier disruptions
  • High shipping volume during peak seasons
  • Incorrect address details
  • Unexpected logistical issues

Oogwy does not guarantee delivery dates and is not responsible for delays caused by third-party carriers.

9. Split Shipments

In some cases, items from the same order may be shipped separately. This may occur due to:

  • Different warehouse locations
  • Inventory availability
  • Logistical efficiency

Customers will receive separate tracking numbers for each shipment if applicable.

10. Lost, Stolen, or Damaged Packages

If your order is lost, stolen, or arrives damaged, please contact us at support@oogwy.com.

We will assist in reviewing the situation and may initiate an investigation with the shipping carrier. Resolution timelines may vary depending on the carrier’s process.

11. Incorrect Address & Failed Delivery

If a package is returned due to an incorrect or incomplete address:

  • Customers may be responsible for reshipping costs
  • Original shipping fees may not be refundable

We strongly recommend verifying all shipping details before placing an order.

12. International Shipping

Currently, Oogwy primarily serves customers within the United States. If international shipping becomes available, additional fees and longer delivery times may apply.

13. Customer Support

If you have any questions about shipping or your order, please contact us:

Email: support@oogwy.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

We aim to respond within 24–48 business hours.

14. Policy Updates

Oogwy reserves the right to update or modify this Shipping Policy at any time. Updates will be reflected on this page with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically.

15. Important Notice

All shipping timelines, delivery estimates, and operational details provided in this policy are for general informational purposes only and are not guaranteed. Variations may occur due to operational, logistical, or external factors beyond our control.

By placing an order with Oogwy, you acknowledge and agree to the terms outlined in this Shipping Policy.